Responsible Gaming at karikia

1. Age Restriction & Verification

karikia operates a strict minimum age policy. You must be at least 18 years old to register an account, make a deposit, or participate in any real-money gaming or sports betting on our platform. This is a non-negotiable requirement that applies to every player, regardless of location within Bangladesh.

During the registration process, all new karikia players are required to confirm that they are 18 years of age or older. Following registration, our Know Your Customer (KYC) verification process requires players to submit a valid government-issued photo identification document — such as a National Identity Card (NID), passport, or driving licence — which confirms both identity and date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or above will be permanently closed and any funds held in those accounts will be handled in accordance with our Terms & Conditions.

We also maintain active monitoring for irregular account behaviour that may suggest underage play, and our support team is trained to escalate any such concerns immediately. If you suspect that a minor is attempting to use the karikia platform, please contact our support team at [email protected] without delay.

2. Understanding Problem Gambling

Gambling, including sports betting on cricket matches like the BPL, IPL, and ICC World Cup events, is intended to be a form of entertainment. For the vast majority of players, it remains exactly that — an occasional leisure activity with manageable stakes. However, for some individuals, gambling can develop into a pattern that becomes difficult to control, with real consequences for financial wellbeing, mental health, and personal relationships.

Problem gambling is not a character flaw or a sign of weakness. It is a recognised behavioural condition that can affect anyone, regardless of age, background, or income level. The key warning signs that gambling may be crossing from entertainment into a problem include:

• Spending more money on gambling than you can afford to lose, or borrowing money to fund gambling activity.
• Feeling restless, irritable, or anxious when you are not gambling, or when you try to reduce how much you gamble.
• Chasing losses — continuing to bet in an attempt to recover money that has already been lost.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Neglecting work, study, family responsibilities, or social commitments because of gambling.
• Gambling as a way to cope with stress, anxiety, depression, or difficult personal circumstances.
• Feeling unable to stop or take a break from gambling even when you want to.

If any of the above patterns feel familiar, it is important to act early. Recognising that gambling has become a problem is the first and most important step, and karikia is here to support you in taking the next steps with the tools and resources described throughout this page.

3. Self-Assessment Checklist

The following questions are designed to help you reflect honestly on your own gambling behaviour. There are no right or wrong answers — this is a private checklist for your own awareness. If you answer "Yes" to several of these questions, we strongly encourage you to speak with our support team or a professional counselling service.

4. Responsible Gaming Tools

karikia provides a comprehensive set of account management tools that put you in direct control of your gaming activity. All of these tools are accessible through your account dashboard once you are logged in, and most take effect immediately upon activation. You do not need to contact support to set or modify most limits — the controls are self-service and designed to be used proactively, before a problem develops.

5. Self-Exclusion Programme

Self-exclusion is one of the most powerful tools available to players who feel they need a significant break from gambling. karikia's self-exclusion programme allows you to close your account for a defined minimum period or permanently, with immediate effect.

5.1 How to Request Self-Exclusion

You can initiate self-exclusion in two ways:

• Via your account dashboard: Navigate to Account Settings → Responsible Gaming → Self-Exclusion and follow the on-screen instructions. The exclusion activates within minutes of confirmation.
• Via our support team: Contact [email protected] with the subject line "Self-Exclusion Request", or use the 24/7 live chat inside your account. Our team will action the request immediately, without requiring you to explain your reasons.

5.2 Duration Options

• 6-month exclusion: Your account is suspended for a minimum of six months. You may apply to reopen after the period expires, subject to a mandatory review.
• 12-month exclusion: Account suspended for a minimum of twelve months.
• 5-year exclusion: Account suspended for five years. Suitable for players who recognise a serious pattern and want a long-term structural barrier.
• Permanent exclusion: Your karikia account is closed permanently. You will not be able to register a new account using the same identity details. This option is irreversible.

5.3 What Happens During Self-Exclusion

• All login access to your karikia account is immediately blocked.
• All deposit methods linked to your account are suspended.
• Any pending withdrawals of your own funds will be processed in accordance with our standard procedures.
• You will be removed from all karikia marketing communications for the duration of the exclusion.
• If you attempt to re-register a new account during an active self-exclusion period, karikia will close the new account immediately upon detection.

6. Deposit & Spending Limits

Setting deposit and spending limits is one of the most effective practical steps you can take to keep your gambling within a budget you are comfortable with. karikia makes it straightforward to configure these limits via your account dashboard, and we strongly encourage all new players to set limits at the point of registration rather than waiting until there is a reason to.

6.1 Deposit Limits

You can set a maximum deposit amount per day, per week, or per calendar month. Once a limit is in place, your karikia account will decline any deposit attempt that would cause your total deposits to exceed the configured threshold within the relevant time window. Deposits made via bKash, Nagad, Rocket, Upay, Visa, or Mastercard are all subject to the same deposit limit controls.

6.2 Loss Limits

Loss limits cap the net amount you can lose across all betting and gaming activity within a set time period. This is distinct from a deposit limit — it focuses specifically on your net losses rather than the total amount deposited, making it a more targeted tool for players who recycle winnings back into play.

6.3 Wager Limits

Wager limits restrict the total amount you can stake per bet or per gaming session. For players who find themselves placing impulsively large individual bets under the excitement of a live cricket match or a slot feature, a per-wager cap offers an effective structural check.

6.4 Limit Adjustment Rules

To protect players from making reactive decisions during a gaming session, the following rules apply to limit adjustments:

• Decreasing a limit (e.g., reducing your daily deposit cap from ৳5,000 to ৳2,000) takes effect immediately.
• Increasing a limit (e.g., raising your weekly deposit cap) requires a 24-hour cooling-off period before the higher limit takes effect. This prevents impulsive limit increases made in the heat of the moment.
• Removing a limit entirely also requires the same 24-hour cooling period before it takes effect.

7. Time-Out & Session Controls

Time spent gambling can be deceptive — an hour of cricket betting or slots play can feel like fifteen minutes, particularly during a high-engagement live event such as a Bangladesh Tigers T20 match or an IPL final. karikia's session controls are designed to keep you grounded in real time and help you make deliberate decisions about when to stop.

7.1 Session Duration Limits

You can set a maximum active session length — for example, 60 minutes or 90 minutes — after which you will be automatically logged out. The system displays a countdown warning before the session ends so you have the opportunity to withdraw from any open bets in a considered way.

7.2 Reality Check Pop-Ups

Set reality check reminders at intervals of your choosing (e.g., every 30 minutes). At each interval, you will see a brief summary showing: time elapsed in the current session, your net win/loss position for the session, and a prompt to continue or end the session. These regular check-ins break the absorption effect of continuous play and restore conscious decision-making.

7.3 Cooling-Off Periods

A cooling-off period sits between a session time-out (a few minutes) and a full self-exclusion (weeks to months). You can request a cooling-off period of 24 hours, 3 days, 7 days, 14 days, or 30 days. During this time, your account remains accessible for review purposes (e.g., viewing transaction history) but deposits and gameplay are suspended. Cooling-off periods activate instantly and cannot be cancelled once set.

7.4 Take a Break Feature

The "Take a Break" feature in your karikia dashboard allows you to pause all gaming activity for a short period without going through the full self-exclusion process. It is intended as a lightweight, easy-to-use pause button for moments when you feel you need to step away and think clearly before continuing.

8. Getting Help & Support Resources

If gambling has moved from entertainment to a source of stress, financial difficulty, or conflict in your personal life, reaching out for support is a sign of strength — not weakness. There is always a path forward, and the earlier you seek help, the more options are available to you.

8.1 karikia Support Team

Our responsible gaming team is available 24 hours a day, 7 days a week. They can help you activate account restrictions immediately, answer questions about our responsible gaming tools, and provide information about professional support organisations. Contact us via:

• Live Chat: Available inside your karikia account dashboard. Response is typically immediate during active hours.
• Email: [email protected] — use the subject line "Responsible Gaming Support" and a team member will prioritise your message. Response time within 2–6 hours (BST, UTC+6).

You do not need to explain yourself in detail or justify why you are reaching out. Simply tell our team that you would like help with your account, and they will take it from there without judgment.

8.2 Talking to Someone You Trust

Sometimes the most important conversation is not with a support agent but with a family member, a close friend, or a trusted figure in your community — perhaps someone from your mosque, temple, or local area in Dhaka, Chittagong, Sylhet, or wherever you are based. Bringing gambling habits into the open with someone you trust removes the secrecy that often allows a problem to grow unchecked.

8.3 Professional Counselling

Structured counselling from a trained mental health professional can be highly effective for individuals experiencing problem gambling. Cognitive behavioural therapy (CBT) in particular has a strong evidence base for helping people understand and change the thought patterns that drive compulsive gambling behaviour. If you are unsure how to access professional support, our team can provide general guidance on finding counselling services.

9. Protecting Minors

karikia is absolutely committed to ensuring that no person under the age of 18 is able to access real-money gaming on our platform. We deploy multiple layers of protection to achieve this, including mandatory age declaration at registration, document-based identity verification as part of the KYC process, and ongoing monitoring for behavioural patterns inconsistent with adult play.

9.1 Advice for Parents and Guardians

If you share a device — a smartphone, tablet, or computer — with children or teenagers in your household, we strongly recommend the following precautions:

• Never share your karikia login credentials with anyone, including family members.
• Always log out of your karikia account after each session, particularly on shared devices.
• Use your device's built-in parental control features to restrict access to gambling websites when children are using the device.
• Enable separate user profiles on shared devices so that children cannot access your browsing history, saved passwords, or open tabs.
• Speak openly with children about responsible attitudes toward money, risk, and gambling — early education is one of the most effective long-term protections.

9.2 Reporting Suspected Underage Access

If you become aware of or suspect that a minor may have registered for or accessed a karikia account — whether it is your own child or someone else's — please contact our team immediately at [email protected] with the subject line "Underage Access Report". We will investigate promptly and take all necessary steps to close any account that belongs to or has been accessed by a minor. All such reports are treated with strict confidentiality.

10. Contact Our Responsible Gaming Team

karikia's responsible gaming team exists specifically to support players who have questions or concerns about their gambling activity. Whether you want to set up limits, request a break, ask about self-exclusion, or simply talk through how you are feeling about your play, our team is available to assist you at any time — day or night.

• Email: [email protected] — subject line "Responsible Gaming Support" for priority handling.
• Live Chat: Available 24/7 inside your karikia account dashboard. Immediate response during peak hours.
• Response Time: Within 2–6 hours for email enquiries (BST, UTC+6). Live chat responses are typically immediate.

We will never pressure you to continue gambling or discourage you from setting restrictions on your account. Our responsible gaming team operates independently of our commercial function — their sole purpose is player welfare. Every interaction is handled with complete confidentiality and without judgment.